Grão de Gente USAGrão de Gente USAGrão de Gente USA

Shipping Policy

Are deliveries during weekends and holidays?

We will deliver your order from Monday to Friday, during business hours, from 8am to 6pm.

In addition to being able to track the delivery of your order directly on our website, you will receive an email confirming that your purchase has been sent with the tracking access link, to track the delivery of the items you have purchased. Remember that anyone can receive your product, as long as authorized by you and at the registered address.

How do I simulate the freight amount to be paid?

On the desired product page and then click on “BUY”. You will be directed to the shopping cart. There, just put your zip code and that's it: the value appears. It is worth remembering that the value of the freight also varies according to the products added to the cart, whenever adding a new item, simulate the combined freight again?

How to track my order?

Simple! After sending the order, we will send you a link to monitor the delivery. By accessing this link, you will be able to follow the entire delivery route to your address.

That same tracking link will be available on our website as well. When you are logged in click on "My Orders" on the top bar. Choose the desired order and click "see details".

Ready! The carrier's tracking page is open and you can track the progress of your delivery. :)

Can I change the delivery address?

Before finalizing your order, you can change the delivery address by clicking on "My Registration".

It is important to register an address where someone is available to receive the order during business hours, as it is not possible to change the address after completing the purchase.

Always review the shipping address before finalizing your purchase. Ok? ;)

What happens if there is no one to receive my delivery?

It is essential that you guide a person to receive your order at the place of delivery, as we will make up to 3 (three) delivery attempts. In case of absence or any impossibility of delivery, your order will be returned to our Distribution Center and may be canceled automatically.

Remembering that you can track your order by accessing your registration and clicking on "My Orders". Tracking will be available within 48 hours of submission.

Can I request mailbox delivery?

For contractual reasons, orders cannot be finalized with delivery to post offices. We work with several partner carriers to ensure the completion of your delivery quickly and safely at your registration address.

If our partner encounters difficulties in delivery, we will provide all necessary support until your confirmation of receipt.

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