I've placed an order and I don’t have a tracking number. How do I get one?
The tracking number will be available as soon as your order gets picked up by the carrier. The delivery time for each order may vary depending on the location and availability of the chosen product.
Here at Grão de Gente, we have 2 different types of operations:
FAST SHIPPING ITEMS - all the products that have a Fast Shipping tag are items that we have in stock, therefore, usually, it's shipped in 1 business day.
DROPSHIPPING ITEMS - The Dropshipping products, are made especially for you! And for that reason, it takes 4 to 6 weeks due to the crafting time.
What pieces are included in my product?
It is very important to check the description of our products on the website, as they all have the “SPECIFICATIONS” part, where it is possible to identify all the pieces that are included in that Set and their measurements.
Can I customize and make changes to my product?
Our exclusive products are designed and created by teams specializing in baby and children's rooms. Therefore, we are not able to change prints, colors, sizes, or add or reduce pieces. They will always be sent as described on the page.
Pay close attention to the details of each product, such as size, color and fabric. This way, your experience will be complete and the way you always dreamed of!
Which countries does Grão de Gente deliver to?
Grão de Gente delivers to all states in the United States of America.
How to cancel my order?
If your order has not been delivered, request cancellation via contact@graodegente.com. We will cancel the shipment of the purchased product and request a refund of the amount paid.
Is it reliable to buy at Grão de Gente?
We know how special and important this purchase is. Therefore, we understand all your concern and care!
Today, Grão de Gente is the largest layette and nursery room decoration e-commerce in Latin America. We have thousands of orders daily and a high satisfaction rate.
We place great value on the quality of our products and are always investing in improvements to provide the best possible experience for our customers.
All products are made with a lot of love and care! Check out our production process:
Currency Conversion
The person responsible for converting the value to another type of currency is the operator of the credit card, as it depends on the quote on the day the purchase will be made and on the day the card bill is closed
What payment methods are available?
Our payment methods are Credit Cards (Visa, MasterCard, American Express, Discover) and Amazon Pay.
When I submit credit card information online, is it secure?
Grão de Gente has encryption and authentication tools that guarantee the security of your credit card information. Our website has Secure Socket Layer (SSL) encryption on its pages, which is designed to make the information unreadable if someone tries to intercept it. However, when providing your card details, we recommend that you close other browser windows and take care to exit the page when you complete your purchase. We are here to ensure that your shopping experience at Grão de Gente is the best possible.