You have 30 days from the date of receiving the order to initiate a return.
A defective product is one that has manufacturing defects or functionality issues.
We offer a refund for products returned within 30 days from the date of receiving the order, provided they are new, unused, and include all original products and accessories, in the original packaging.
No, the value related to shipping or any applicable taxes is not eligible for a refund.
Items returned without an original receipt or gift receipt may not be eligible for a full refund. Depending on the situation, we may offer store credit or a partial refund at our discretion.
No, items damaged through normal wear and tear are not eligible for return or refund. Normal wear and tear refer to the natural deterioration of the product that occurs through regular usage over time.
Made to Order items, including custom rugs and furniture, cannot be returned unless they have manufacturing defects. Monogrammed items, once personalized, cannot be returned or exchanged unless they have defects.
No, gift cards are non-refundable and cannot be exchanged for cash.
To initiate a return process, please email us at firstname.lastname@example.org, and our team will assist you in a step-by-step manner with the return procedure.
In the unfortunate event of receiving a wrong or defective product, we will cover the cost of return shipping. However, for cases of customer remorse or change of mind, the customer is responsible for the return shipping expenses.
For a successful return, please ensure that the product is sent back in the same packaging as it was received.
Please address your return shipment to: Grão de Gente/ 345 Bryan Rd., Dania Beach, FL 33004 USA
Once we receive the returned package, we will process the refund to the same payment method used in the purchase. Please allow 5-7 business days for the refund to reflect in your account.
Your satisfaction is our priority. If you have any questions or concerns, don't hesitate to reach out to us. You can contact us at email@example.com, and our team will be happy to assist you.