Returns / Refund Policy
Grão de Gente offers free shipping and returns on all products
Everything we make comes with a 30-day risk-free trial. From the day you receive your Grão de Gente item, you have the next 30 days to test it, roll with it, and make sure it’s a great fit for your family. We are confident that you'll love what you order, but if for whatever reason it doesn't work for you, you can return it to us.
- Start the return process within 30 days of receiving your item.
- We inspect all returned items. The product must be in new or unused condition, with all original product inserts and accessories.
- Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.
- We will refund the cost of the merchandise and shipping charges if the return is a result of our error or defective product.
To make a return, please email us at contact@graodegente.com. Our team will work as quickly as possible to assist you in returning the product by sending a return label, once we receive the products the refund will be processed.