Grão de Gente USAGrão de Gente USAGrão de Gente USA

FAQ - Grão de Gente USA

I've placed an order and I don’t have a tracking number. How do I get one?

The deadline of each order may vary depending on the delivery location and availability of stock of the chosen product.

Once your purchase is confirmed, we begin preparing your order. In some cases, there are items that are already ready and this process is even faster. But, in many cases, they are specially manufactured products based on your choice.

When your order is ready, it is transported to our Distribution Center, where it goes through the Quality Control Sector, packaged and issue your invoice.

Then, your order can be picked up by Fedex and the tracking number will be sent the moment the carrier collects your product.

If you haven't received your order yet, it's certainly in one of these stages and has been carefully prepared for you.

We understand that this is a special moment and we want it to be perfect! Our shipment takes 2 to 3 weeks to deliver your product.

What pieces are included in my product?

It is very important to check the description of our products on the website, as they all have the “SPECIFICATIONS” part, where it is possible to identify all the pieces that are included in that Set and their measurements.

Can I customize and make changes to my product?

Our exclusive products are designed and created by teams specializing in baby and children's rooms. Therefore, we are not able to change prints, colors, sizes, or add or reduce pieces. They will always be sent as described on the page.

Pay close attention to the details of each product, such as size, color and fabric. This way, your experience will be complete and the way you always dreamed of!

Which countries does Grão de Gente deliver to? What is the shipping cost? America - Free

United States, Bolivia, Ecuador, Guyana, French Guiana, Falkland Islands, Caribbean Netherlands, Paraguay, Suriname, Uruguay, Venezuela, Argentina, Canada, Chile, Colombia, Mexico, Peru, Nicaragua

Returns / Refund Policy

Everything we make comes with a 30-day risk-free trial. From the day you receive your Grão de Gente item, you have the next 30 days to test it, roll with it, and make sure it’s a great fit for your family. We are confident that you'll love what you order, but if for whatever reason it doesn't work for you, you can return it to us.

- Start the return process within 30 days of receiving your item.

- We inspect all returned items. The product must be in new or unused condition, with all original product inserts and accessories.

- Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as an item that didn't fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.

- We will refund the cost of the merchandise and shipping charges if the return is a result of our error or defective product.

To request a return, please email us at contact@graodegente.com with a picture of your order. Our team will quickly work to explain the return process and schedule your refund.

How to cancel my order? If your order has not been delivered:

Request cancellation via contact@graodegente.com. We will cancel the shipment of the purchased product and request a refund of the amount paid.

If the Carrier attempts delivery of your item, it is necessary that you not accept it.

If your order has been delivered:

You will have 30 (thirty) calendar days, after receiving your product, to request the cancellation and return of the item.

What is the refund deadline for my order?

Credit Card Payments: If you paid for your purchase using a credit card, the amount paid will be returned to your card within one or two subsequent invoices. This procedure is the responsibility of the administrator of the card used.

Amazon Pay Payments: If you paid for your purchase using Amazon Pay, the amount paid will be returned in 3 business days.

Is it reliable to buy at Grão de Gente USA?

We know how special and important this purchase is. Therefore, we understand all your concern and care!

Today, Grão de Gente is the largest layette and nursery room decoration e-commerce in Latin America. We have thousands of orders daily and a high satisfaction rate.

We place great value on the quality of our products and are always investing in improvements to provide the best possible experience for our customers.

All products are made with a lot of love and care! Watch below a little about our production process:

Any questions, just get in touch with us. :)

Can I request that my order be advanced?

We are always dedicated to making deliveries as quickly as possible, before the deadline. However, we do not work with advance delivery.

When your order is shipped, a tracking link will be sent to your registration email so you can track the delivery to your home.

Currency Conversion

The person responsible for converting the value to another type of currency is the operator of the credit card, as it depends on the quote on the day the purchase will be made and on the day the card bill is closed

What payment methods are available?

You can choose to pay by Credit Card (Visa, MasterCard, American Express, Discover) and Amazon Pay.

When I submit credit card information online, is it secure?

Grão de Gente has encryption and authentication tools that guarantee the security of your credit card information. Our website has Secure Socket Layer (SSL) encryption on its pages, which is designed to make the information unreadable if someone tries to intercept it. However, when providing your card details, we recommend that you close other browser windows and take care to exit the page when you complete your purchase. We are here to ensure that your shopping experience at Grão de Gente is the best possible.

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